Terms & Conditions for the BBC Store Website

Version 2.0

Last amended on 1st November 2017

Website Terms and Conditions

This website is operated by BBC Worldwide Limited (we, us or our). We are registered in England and Wales under company number 1420028 and have our registered office at 1 Television Centre, 101 Wood Lane, London W12 7FA. Our VAT number is 333289454.

Please read these terms and conditions (the “Terms”) carefully. By accessing and using our website and any content and features therein you indicate your acceptance of these Terms, the Privacy Policy, the Cookies Policy the Code of Conduct and any other notices, guidelines and rules published by us on our website from time to time (each of which is incorporated into the Terms by this reference). The Privacy Policy, Cookies Policy and Code of Conduct can be accessed from links at the bottom of our webpages.

If you do not accept these Terms please do not access and/or use our website.

How to contact us

If you have any questions about BBC Store or this website you can email us at bbcstoresupport@bbc.com.

BBC Store has now closed what does this mean for me?

Your BBC Store Account has been closed and you will no longer be able to watch your purchased programmes.

Please note, this will not delete your BBC account and you will still be able to sign in to BBC iPlayer and other BBC services.

As result the BBC account Terms of Use and Privacy Policy will still apply.

What about my data?

BBCW and the BBC group take your privacy seriously.

Following the closure of BBC Store, we have archived the purchase and refund details of all customers and will retain this data for as long as required to comply with our statutory obligations.

If you use other BBC Worldwide services or are subscribed to our emails, we may also keep a record of your purchases and refund status in our central marketing database.

Information about your processed payments, including your card number and billing address, will be retained by our payment processor as required for VAT reporting and other legal purposes.

If you have any questions about what is happening with your data please contact dataprotection@bbc.com.

Am I entitled to a refund?

All customers have been offered a full refund so they don’t lose out financially.

If you believe you are entitled to a refund please visit our Help and Support page for more information.

Gift Cards

If you have an unused BBC Store Gift Card please refer to our Help and Support page for more information.

We are not responsible for lost or stolen Gift Cards.

You have 13 months from the date your physical Gift Card was purchased to contact us.

Availability of Content

Your BBC Store Account has been closed and you will no longer be able to watch your purchased programmes. For more information please see our Help and Support page.

Use of this website

We take great care to make content to the highest editorial, ethical and technical standards. However, we are not responsible or liable for anything that happens to you if:

  • you rely on any advice, data, commentary, opinions or other materials included in any content on the website or links we provide;
  • there are errors, omissions, interruptions, delays, bugs or viruses in any content on our website;
  • using our website (including software updates) or sites we link to causes you loss of data, loss of content or damage to your device or software; or
  • we turn off or remove any parts of the website.

These Terms and Conditions don’t exclude or limit our liability for death or personal injury caused by our negligence or any other matter on which it’s unlawful for us to exclude or limit liability.

Content on this website

All information, data, text, documents, graphics, logos, designs, images, pictures, photographs, videos, podcasts, weblogs, RSS feeds, widgets, embeddable media players, software, interactive features, advertisements or other content, services or materials (or any part of them) accessible on this website (the “Materials”) are protected by copyright, trade marks, database rights and other intellectual property rights and are owned by or licensed to us or are otherwise used by us as permitted by applicable law or regulation. Nothing contained in these Terms shall be construed as conferring by implication, estoppel or otherwise, any licence or right to use the Materials other than as explicitly permitted in these Terms. Except as specifically permitted on our website, you undertake not to copy, store in any medium (including on any other website), distribute, transmit, re-transmit, re-publish, broadcast, modify, or show in public any part of our website or the Materials without our prior written permission (and the prior written consent of the owner of the relevant intellectual property rights as and if applicable) in accordance with the Copyright, Designs and Patents Act 1988.

The small print

We may update these Terms at any time. Please review the Terms regularly to ensure you are aware of any changes. Your continued access to and/or use of our website after changes have been made to the Terms indicates your agreement to be legally bound by the updated and/or amended Terms.

These Terms and Conditions do not give any enforceable rights to any person who is not party to them.

These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.